{"id":12,"date":"2024-12-20T11:30:07","date_gmt":"2024-12-20T11:30:07","guid":{"rendered":"https:\/\/el3.thembaydev.com\/greenmart_fresh_dokan\/?page_id=12"},"modified":"2024-12-20T11:30:07","modified_gmt":"2024-12-20T11:30:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dmmindia.com\/emart\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>At <strong>Dadu Emart<\/strong>, we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund and returns process.<\/p>\n<hr \/>\n<h3><strong>1. Eligibility for Returns<\/strong><\/h3>\n<p>You may request a return if:<\/p>\n<ul>\n<li>The product is defective, damaged, or expired upon delivery.<\/li>\n<li>The wrong item was delivered to you.<\/li>\n<li>The request is made within <b>4 hours <\/b>of receiving the product.<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> Items such as perishable goods, including eggs and seafood, may not be eligible for returns unless they are damaged or defective upon delivery.<\/p>\n<hr \/>\n<h3><strong>2. Conditions for Returns<\/strong><\/h3>\n<p>To process a return, the following conditions must be met:<\/p>\n<ul>\n<li>The item must be unused and in its original packaging.<\/li>\n<li>Proof of purchase (order receipt) must be provided.<\/li>\n<li>The product must be in the same condition as it was delivered.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>3. Refund Process<\/strong><\/h3>\n<ul>\n<li>Refunds will be processed once the returned item is received and inspected.<\/li>\n<li>Refunds will be credited to the original payment method used during purchase.<\/li>\n<li>Refunds may take <strong>15 business days <\/strong>to reflect in your account.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>4. Non-Returnable Items<\/strong><\/h3>\n<p>The following items are not eligible for returns:<\/p>\n<ul>\n<li>Perishable goods (e.g., fresh produce, seafood) unless damaged or defective.<\/li>\n<li>Products purchased on clearance or special sales.<\/li>\n<li>Items that have been opened, used, or tampered with.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>5. Exchange Policy<\/strong><\/h3>\n<p>Exchanges are only allowed for defective or damaged items. If you wish to exchange a product, please contact our support team within <b>3 hours <\/b>of delivery.<\/p>\n<hr \/>\n<h3><strong>6. Return Shipping<\/strong><\/h3>\n<ul>\n<li>If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.<\/li>\n<li>For other return reasons, the customer may be responsible for shipping costs.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>7. How to Initiate a Return or Refund<\/strong><\/h3>\n<ol>\n<li>Contact our customer support team at:<br \/><strong>Email<\/strong>: csteam@dmmindia.com<br \/><strong>Phone<\/strong>: +91-8460700137<\/li>\n<\/ol>\n<ol>\n<li>Provide your order details and the reason for return or refund.<\/li>\n<li>Our team will guide you through the return process and provide further instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3><strong>8. Changes to This Policy<\/strong><\/h3>\n<p>We reserve the right to update this policy at any time. Any changes will be posted on this page, and customers are encouraged to review it periodically.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Dadu Emart, we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund and returns process. 1. Eligibility for Returns You may request a return if: The product is defective, damaged, or expired upon delivery. The &hellip; <a href=\"https:\/\/dmmindia.com\/emart\/refund_returns\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":4830,"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/pages\/12\/revisions\/4830"}],"wp:attachment":[{"href":"https:\/\/dmmindia.com\/emart\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}