Refund and Returns Policy

At Dadu Emart, we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund and returns process.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or expired upon delivery.
  • The wrong item was delivered to you.
  • The request is made within 4 hours of receiving the product.

Note: Items such as perishable goods, including eggs and seafood, may not be eligible for returns unless they are damaged or defective upon delivery.

2. Conditions for Returns

To process a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • Proof of purchase (order receipt) must be provided.
  • The product must be in the same condition as it was delivered.

3. Refund Process

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds will be credited to the original payment method used during purchase.
  • Refunds may take 15 business days to reflect in your account.

4. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods (e.g., fresh produce, seafood) unless damaged or defective.
  • Products purchased on clearance or special sales.
  • Items that have been opened, used, or tampered with.

5. Exchange Policy

Exchanges are only allowed for defective or damaged items. If you wish to exchange a product, please contact our support team within 3 hours of delivery.

6. Return Shipping

  • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.
  • For other return reasons, the customer may be responsible for shipping costs.

7. How to Initiate a Return or Refund

  1. Contact our customer support team at:
    Email: [email protected]
    Phone: +91-8460700137
  1. Provide your order details and the reason for return or refund.
  2. Our team will guide you through the return process and provide further instructions.

8. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page, and customers are encouraged to review it periodically.